Canceling Your Xfinity Service: A Step-by-Step Guide

Online Cancellation

To cancel your Xfinity service online, visit the Xfinity website and sign in to your account. Navigate to the "My Services" tab and select "Cancel Service." Follow the on-screen instructions to complete the process.

Over the Phone

You can also cancel your Xfinity service over the phone by calling 1-800-XFINITY (1-800-934-6489). A customer service representative will guide you through the cancellation process.

In Person

To cancel your Xfinity service in person, visit your local Xfinity store. You will need to bring your account details and a government-issued ID.

Post-Cancellation

Final Bill and Equipment Return

After you cancel your service, you will receive a final bill. You will also need to return your Xfinity equipment within 30 days of cancellation. You can return the equipment by mail or at a local Xfinity store.

Email Management

If you are using an Xfinity email address, you will need to create a new email account before you cancel your service. Your Xfinity email address will no longer be active after your service is terminated.